Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and transform your career from home! We're hiring immediately for full-time positions open to candidates in Albuquerque, NM and Texas. Enjoy competitive pay, flexible hours, and a supportive virtual environment while resolving customer inquiries with excellence.
As a key member of our team, you'll troubleshoot technical issues, deliver exceptional service, and contribute to our award-winning customer experience. No commute required—just a reliable internet connection and your expertise!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction
- Document cases in CRM systems and maintain accurate knowledge bases
- Collaborate with engineering teams to escalate complex technical issues
- Train customers on product features and best practices
- Monitor support tickets and meet SLA targets consistently
- Contribute to process improvements for faster resolution times
- Maintain product expertise through continuous learning modules
Qualifications
- 2+ years in customer support or technical troubleshooting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Experience working in remote/virtual environments
- Ability to diagnose software and hardware issues
- High school diploma; relevant certifications preferred
- Reliable high-speed internet and quiet workspace