Job Description
Launch your career in technology with Omaha's fastest-growing remote-first company! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. Enjoy flexible remote work while gaining hands-on experience with cutting-edge technologies. This role offers structured training, mentorship, and clear pathways for growth within our organization. Perfect for recent graduates or career-changers passionate about problem-solving and customer service. Join us in transforming how businesses operate in the digital age.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues including OS, networking, and security
- Document incidents and resolutions using ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Assist in deploying and configuring cloud-based solutions
- Conduct user training on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, etc.)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Reliable high-speed internet connection for remote work
- U.S. work authorization and residency in Nebraska