Job Description
Join TechForward Solutions as an Entry-Level Remote IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical assistance to our clients. This fully remote position offers comprehensive training, career growth opportunities, and a collaborative virtual environment. Perfect for recent graduates or career changers eager to build foundational IT skills while working from anywhere in Baltimore.
Why TechForward Solutions?
- Industry-leading onboarding program with mentorship
- 100% remote work with flexible hours
- Health/dental/vision insurance + 401k matching
- Tuition reimbursement for IT certifications
- Dynamic startup culture with rapid advancement paths
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document troubleshooting processes in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex technical escalations
- Train end-users on cybersecurity best practices and software applications
- Conduct system audits and recommend proactive maintenance solutions
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows/macOS operating systems and networking
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently in a remote setting
- Customer service mindset with patience and empathy
- Proficiency in Microsoft Office 365 and collaboration tools
- Reliable home internet connection (minimum 25 Mbps)