Job Description
Join NexusTech Solutions as a Remote IT Support Specialist and launch your career in Chicago's thriving tech ecosystem! We're seeking motivated entry-level professionals to provide exceptional technical assistance to our diverse client base. Enjoy flexible remote work while gaining hands-on experience with cutting-edge technologies and industry best practices. Our comprehensive training program ensures rapid skill development, and we offer competitive benefits including health insurance, retirement plans, and professional development stipends. This is your opportunity to grow with a dynamic team while working from anywhere in the Chicago metro area.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain hardware/software systems
- Create and update documentation for troubleshooting procedures
- Provide Tier 1 support for network, security, and cloud services
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and implement preventative measures
- Train end-users on technology best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support experience
- Proficiency with Windows/macOS operating systems
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- High-speed internet connection and dedicated workspace