Job Description
Join Tech Innovate Solutions as an Entry-Level Remote IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients across the United States. This fully remote position offers comprehensive training and growth opportunities within a dynamic team environment.
As a key member of our IT Support team, you'll troubleshoot hardware/software issues, manage helpdesk tickets, and deliver seamless user experiences. Our competitive benefits package includes health insurance, 401(k) matching, and professional development stipends. Perfect for recent graduates or career changers with basic technical aptitude!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain hardware/software systems
- Document all support interactions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Conduct cybersecurity awareness training for users
- Monitor network performance and system health
- Assist with onboarding new employees
- Stay updated on industry best practices
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Excellent written and verbal communication skills
- Customer service mindset with problem-solving aptitude
- Ability to learn new technologies quickly
- Reliable home office setup with high-speed internet
- Time management and organizational abilities