Job Description
Join TechConnect Solutions as an Entry-Level Remote IT Support Specialist and kickstart your tech career! We provide all necessary equipment including a company laptop, headset, and peripherals. Work fully remote from Houston while delivering exceptional technical support to clients across the nation. Enjoy a structured onboarding program, mentorship opportunities, and clear growth pathways into cybersecurity or cloud infrastructure roles. Our collaborative culture values innovation and continuous learning, making this ideal for recent graduates or career-changers eager to enter the tech industry.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Configure and deploy company-provided laptops, peripherals, and software tools
- Document support cases in CRM systems and maintain accurate troubleshooting logs
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct remote diagnostics and implement solutions for end-user systems
- Participate in daily team standups and knowledge-sharing sessions
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively in remote environment
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection at home office