Job Description
Urgently Hiring Remote Entry-Level IT Support Specialist! Join TechFlow Solutions and kickstart your tech career with fully remote work and company-provided equipment. We're seeking motivated individuals in Raleigh, NC to deliver exceptional technical support while working from home. No experience necessary – we provide comprehensive training and all necessary hardware/software. Enjoy competitive pay, flexible hours, and growth opportunities in a dynamic tech environment.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain company-provided laptops and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior team members to resolve complex technical challenges
- Stay updated on emerging technologies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of computer hardware, operating systems, and networks
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience with a patient, helpful attitude
- Reliable high-speed internet connection at home
- US work authorization and residency in Raleigh, NC area