Job Description
Join TechNova Solutions' award-winning remote team as a Senior IT Support Specialist! We're urgently hiring for a 100% work-from-home position based in Boston, MA. Enjoy flexible hours, competitive benefits, and cutting-edge technology while delivering exceptional technical support to Fortune 500 clients.
Why Work With Us?
• Industry-leading remote work infrastructure
• Comprehensive health/dental/vision insurance
• $5,000 annual professional development stipend
• Quarterly team-building virtual events
• 24/7/365 on-call rotation with premium overtime pay
Responsibilities
- Provide Tier 3 technical support for complex cloud infrastructure issues
- Manage cybersecurity protocols including VPN access and endpoint protection
- Collaborate with global teams using Jira and ServiceNow platforms
- Document SOPs and create knowledge base articles
- Mentor junior support specialists during bi-weekly team sessions
- Lead disaster recovery testing and incident response drills
- Optimize remote work tools for 500+ employees
Qualifications
- 5+ years in enterprise IT support with 3+ years remote experience
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications
- Expertise in Azure AD, SCCM, and Intune management
- Strong troubleshooting skills for VoIP systems (Teams/Zoom)
- Experience with ticketing systems (ServiceNow preferred)
- Bachelor's degree in IT or related field
- Ability to work EST hours with occasional weekend on-call duties