Job Description
Join Tech Innovate Solutions as an Entry-Level Remote IT Support Specialist and launch your career in technology with unmatched flexibility. We're seeking motivated individuals in Oklahoma City to provide exceptional technical support while enjoying remote work options and adaptable scheduling. This role is perfect for recent graduates or career changers looking to gain hands-on experience in a dynamic, fast-paced environment.
As part of our growing team, you'll receive comprehensive training, mentorship from industry experts, and opportunities for professional growth. We pride ourselves on fostering an inclusive culture that values work-life balance and continuous learning.
Responsibilities
- Provide remote technical assistance to clients via phone, email, and chat support
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Install, configure, and maintain computer systems and peripherals
- Document all interactions and resolutions in our ticketing system
- Collaborate with senior technicians to resolve complex technical challenges
- Conduct remote system updates and security patches
- Train users on software applications and best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- CompTIA A+ certification or willingness to obtain within 6 months