Job Description
Are you looking for a career opportunity that offers flexibility and growth? Apex Digital Solutions is currently hiring Entry Level Remote Support Specialists to join our growing team. We are dedicated to helping individuals start their careers with full support, including providing all necessary equipment (laptop and headset) so you can work from the comfort of your home.
As a key member of our remote team, you will handle customer inquiries, resolve technical issues, and ensure our clients receive top-notch service. This is a fully remote position available to candidates in the Kansas City, MO area and beyond.
Why Join Us?
- Equipment Provided: We supply a high-performance laptop and peripherals.
- Flexible Schedule: Work from anywhere in the US.
- No Experience Required: We provide comprehensive training.
Responsibilities:
- Answer incoming customer calls and emails with a professional and friendly demeanor.
- Diagnose and troubleshoot technical issues for our clients using provided equipment.
- Document customer interactions and issue resolutions in our CRM system accurately.
- Educate customers on product features and software usage.
- Collaborate with the remote team to resolve complex escalations.
- Maintain a high level of productivity while working independently.
Qualifications:
- High school diploma or equivalent (Bachelor's degree is a plus but not required).
- Must have a reliable high-speed internet connection.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, remote environment.
- Must be authorized to work in the United States.
Responsibilities
- Answer incoming customer calls and emails with a professional and friendly demeanor.
- Diagnose and troubleshoot technical issues for our clients using provided equipment.
- Document customer interactions and issue resolutions in our CRM system accurately.
- Educate customers on product features and software usage.
- Collaborate with the remote team to resolve complex escalations.
- Maintain a high level of productivity while working independently.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus but not required).
- Must have a reliable high-speed internet connection.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, remote environment.
- Must be authorized to work in the United States.