Job Description
Are you looking for a remote career that offers flexibility and stability? ApexTech Solutions is currently hiring a Night Shift Technical Support Specialist to join our dynamic team based in Charlotte, NC.
As a leader in the US technology sector, we are committed to providing exceptional service to our clients across North Carolina and Virginia. This fully remote position allows you to work from the comfort of your home while contributing to a high-growth company. If you excel in a night environment and have a passion for solving technical problems, we want to meet you.
Why Join Us?
- 100% Remote Work Environment
- Night Shift Hours (9:00 PM - 6:00 AM EST)
- Competitive Pay & Benefits Package
- Professional Development Opportunities
We are looking for a detail-oriented individual who can handle high-volume tickets with a smile.
Responsibilities
- Provide technical support to customers via phone, email, and chat during night shift hours.
- Diagnose and troubleshoot hardware, software, and network connectivity issues remotely.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Escalate complex technical issues to senior engineers and follow up to ensure closure.
- Maintain a professional and empathetic demeanor when assisting frustrated customers.
- Stay updated on product knowledge and service protocols to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification is a plus.
- Previous experience in customer service or technical support (help desk experience preferred).
- Reliable high-speed internet connection and a private workspace.
- Availability to work night shifts, including weekends and holidays.
- Strong problem-solving skills and proficiency with Windows, macOS, and Microsoft Office Suite.