Job Description
Join our dynamic team as a Remote Support Specialist and kickstart your career in IT! We're hiring motivated entry-level professionals for our Fort Worth-based operations. As a remote-first company, we provide all necessary equipment (laptop, peripherals, software) so you can thrive from home. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers eager to build technical expertise!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document troubleshooting steps and solutions in our CRM system
- Collaborate with senior engineers on complex escalations
- Train users on new software updates and best practices
- Monitor system alerts and proactively address potential issues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Comfortable working independently in a remote setting
- Customer service experience (retail, hospitality, or helpdesk)
- Reliable high-speed internet connection