Job Description
Join TechSolutions Inc. as a Remote IT Support Specialist and become part of our dynamic team! We're hiring immediately for fully remote positions based in Ohio, with all necessary equipment provided. Enjoy flexible hours while delivering exceptional technical support to our clients across the United States. This is your opportunity to launch or advance your IT career with a forward-thinking company that values innovation and work-life balance.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Install, configure, and maintain company-provided IT equipment
- Diagnose and resolve network connectivity problems
- Document all support tickets and maintain detailed case records
- Collaborate with cross-functional teams to implement IT solutions
- Conduct system updates and security patches as scheduled
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience required
- 2+ years of remote IT support or helpdesk experience
- Proficiency with Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting skills with hardware/software issues
- Excellent written and verbal communication abilities
- Certifications (CompTIA A+, Network+) preferred
- Ability to work independently with minimal supervision
- Must be based in Ohio for time zone alignment