Job Description
Launch your IT career with our comprehensive remote tech support program! We're seeking motivated individuals with no prior experience to join our Jacksonville-based team. Enjoy flexible remote work while providing essential technical assistance to clients across the nation. Our paid training program equips you with industry certifications and hands-on troubleshooting skills. Join a supportive environment where your growth is prioritized and your contributions make a real impact.
What We Offer:
• Fully remote work from anywhere in Jacksonville, FL
• 4-week paid training with certification prep
• Career advancement pathways to network/security roles
• Comprehensive benefits package including health insurance
• Equipment stipend for home office setup
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document troubleshooting steps in CRM systems with precision
- Guide users through OS navigation and application setups
- Escalate complex issues to senior engineers with detailed context
- Maintain positive client relationships through empathetic communication
- Adhere to security protocols for data protection
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/Mac OS, browsers, office suites)
- Strong problem-solving abilities with logical thinking
- Excellent verbal and written communication skills
- Self-motivated with ability to work independently
- Reliable home internet connection (minimum 25 Mbps)
- Willingness to obtain CompTIA A+ certification within 6 months