Job Description
We are looking for a highly skilled IT Support Specialist to join our growing team in Fresno, CA. As a full-time remote employee, you will play a critical role in maintaining our network infrastructure and providing top-tier technical support to our clients.
One of the best parts of this role is that we provide all the equipment you need to work from home efficiently, including a high-performance laptop, dual monitors, ergonomic peripherals, and a company cell phone.
If you are passionate about technology, troubleshooting hardware and software issues, and want a stable full-time career with comprehensive benefits, we want to hear from you.
Responsibilities
- Provide comprehensive remote technical support to end-users via phone, email, and remote desktop tools.
- Manage the lifecycle of company-provided equipment, including setup, troubleshooting, and retirement.
- Install, configure, and maintain operating systems (Windows, macOS) and standard business software.
- Monitor system performance and security to ensure data integrity and network stability.
- Collaborate with the IT team to implement new hardware and software solutions.
- Document all technical issues, resolutions, and procedures in our ticketing system.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2+ years of experience in IT support or help desk roles.
- Strong knowledge of computer hardware, networking, and troubleshooting.
- Familiarity with remote desktop tools and virtualization software.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Must be authorized to work in the United States.