Job Description
Join Nexus Solutions Inc. as a Remote Night Shift Specialist and unlock your potential working from Indianapolis with unmatched flexibility. We're seeking dedicated professionals to support our global clients during overnight hours while enjoying competitive pay and comprehensive benefits. This full-time remote role offers the perfect balance for night owls seeking career growth without geographical limitations.
What We Offer:
- 100% remote work environment
- Flexible night shift scheduling (10 PM - 6 AM EST)
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
Responsibilities
- Provide 24/7 technical support for enterprise clients during night shift hours
- Monitor system performance and resolve critical incidents proactively
- Document all interactions and maintain accurate ticket records
- Collaborate with global teams using Slack and Jira
- Conduct nightly system backups and security audits
- Train new associates on night shift protocols
- Optimize workflows for overnight service delivery
Qualifications
- 2+ years of IT support or customer service experience
- Proven ability to work independently during night hours
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Excellent written and verbal communication skills
- Availability to work 4+ consecutive night shifts weekly