Job Description
Join TechNova Solutions as a Senior Remote IT Support Specialist and become part of our cutting-edge team revolutionizing digital infrastructure. We're urgently hiring professionals passionate about delivering seamless tech experiences while enjoying California's premier work-from-life balance. With weekly pay and 100% remote flexibility, this is your opportunity to thrive in a dynamic environment where your expertise directly impacts business growth. Our award-winning culture values innovation, work-life harmony, and professional development like no other.
Responsibilities
- Provide Tier 2-3 technical support for 500+ remote employees across California
- Manage cloud infrastructure (AWS/Azure) and cybersecurity protocols
- Develop automation scripts to streamline IT operations
- Lead cross-functional projects for system upgrades and migrations
- Mentor junior IT staff through weekly knowledge-sharing sessions
- Implement disaster recovery plans and maintain 99.9% system uptime
Qualifications
- 5+ years of experience in remote IT support with SaaS environments
- Expert-level certifications in CompTIA Security+ and AWS Solutions Architect
- Proficiency in Python, PowerShell, and Infrastructure-as-Code tools
- Proven track record of reducing ticket resolution time by 40%+
- Strong background in compliance frameworks (SOC2, HIPAA)
- Excellent written communication skills for remote collaboration
- Ability to work flexible hours including occasional weekends for deployments