Job Description
Are you looking for a Night Shift role with premium equipment and competitive pay?
ApexTech Solutions is currently seeking a highly skilled Night Shift IT Support Specialist to join our technical team in Columbus, Ohio. We are committed to providing our employees with top-tier equipment—including high-performance laptops and peripherals—so you can deliver excellence without compromise.
Join a stable, fast-growing company that values your expertise and offers a schedule designed for your work-life balance. If you are an expert troubleshooter ready to support a 24/7 environment, apply today.
Responsibilities
- Manage High-End Equipment: Oversee the configuration, distribution, and maintenance of premium company-issued hardware and peripherals for remote and on-site technicians.
- 24/7 System Monitoring: Monitor server health, network traffic, and security alerts during the night shift to ensure zero downtime and optimal system performance.
- Remote Troubleshooting: Diagnose and resolve complex hardware and software issues for clients using remote access tools and ticketing systems.
- Incident Management: Prioritize, triage, and escalate critical tickets to the day shift support team to maintain workflow continuity and security.
- Security Compliance: Conduct routine security audits on provided equipment to ensure compliance with data protection protocols.
- Client & Team Communication: Provide clear, professional status updates to internal stakeholders and external clients regarding technical issues and resolutions.
Qualifications
- Experience: 2+ years of experience in IT Support, Help Desk, or Technical Support environments.
- Equipment Proficiency: Strong ability to configure and manage company-issued laptops, monitors, and peripherals.
- Shift Availability: Must be willing and able to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Technical Tools: Proficient in remote access software (TeamViewer, AnyDesk) and ticketing systems (Zendesk, ServiceNow).
- Communication: Excellent written and verbal communication skills with a customer-first mindset.