Job Description
Are you a tech-savvy professional based in San Diego looking for a remote opportunity that offers flexibility, stability, and the peace of mind of having a fully equipped workspace? Apex Global Support is seeking a dedicated Night Shift Support Specialist to join our elite remote team. We understand the challenges of working from home, which is why we proudly provide all necessary equipment to ensure you have the best possible workstation.
As a key member of our 24/7 operations, you will be the first line of defense for our clients, ensuring minimal downtime and maximum productivity during the night hours. This is a unique chance to work in the tech industry without the commute, backed by a company that invests in your tools and your success.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve complex hardware and software issues for remote employees using the equipment provided.
- System Monitoring: Proactively monitor network performance, server health, and security alerts during the night shift to prevent operational disruptions.
- Incident Management: Log, track, and manage tickets through to resolution using our ticketing system, ensuring rapid response times.
- Equipment Management: Assist in the setup, configuration, and maintenance of the remote workstations provided to employees.
- Communication: Communicate effectively with day-shift teams and clients to ensure continuity of support and seamless handovers.
- Security Compliance: Adhere to strict data security protocols and ensure all remote access points remain secure.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or technical customer service.
- Technical Skills: Proficiency in Windows and macOS operating systems, as well as remote connectivity tools (VPN, Remote Desktop).
- Availability: Must be available to work a consistent night shift schedule (e.g., 6:00 PM - 2:00 AM PST).
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Communication: Excellent written and verbal communication skills with a professional demeanor.
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical issues independently.