Job Description
Are you looking for a stable career with equipment provided and the flexibility of a work from home schedule? Apex Tech Solutions is currently hiring for Night Shift remote positions serving clients in Raleigh, NC and across Georgia. We provide all the hardware you need to succeed from day one.
Join a dynamic team where your schedule fits your life. We are seeking dedicated professionals to handle customer support inquiries during off-hours, ensuring our clients receive top-tier service 24/7. This is an excellent opportunity for those seeking work from home jobs without the hassle of buying your own equipment.
Why Apply?
- Equipment Provided: We supply a high-performance laptop, monitor, and peripherals.
- Night Shift Pay: Competitive hourly rate with shift differential benefits.
- Remote Flexibility: Work from the comfort of your home in Raleigh or anywhere in Georgia.
- No Commute: Save money and time with a 100% remote setup.
Responsibilities
- Provide exceptional technical support and troubleshooting via chat, email, and phone during night shifts.
- Diagnose and resolve customer issues efficiently to maintain high satisfaction ratings.
- Document all interactions, resolutions, and technical notes in our internal CRM system.
- Maintain a professional and empathetic tone when assisting customers in the evening hours.
- Collaborate with the day shift team to ensure a seamless handover of open tickets.
- Perform routine system checks and software updates on the provided company equipment.
Qualifications
- High School Diploma or GED required.
- Stable high-speed internet connection and a dedicated workspace.
- Ability to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Basic computer literacy and strong typing skills.
- Previous experience in customer service or technical support is preferred but not required.
- Must be a resident of North Carolina or Georgia.