Job Description
We are seeking a dedicated Technical Support Specialist to join our dynamic team based in Houston. This is a fantastic opportunity for individuals looking for Work From Home flexibility with a guaranteed Weekend Shift.
The Perks:
- Equipment Provided: We supply the latest MacBook Pro, dual monitors, ergonomic chair, and noise-canceling headphones.
- Flexible Schedule: Enjoy your weekdays off with competitive weekend pay rates.
- Remote Culture: Work from the comfort of your home in Houston or anywhere in the US.
As a key member of our support team, you will ensure our clients have seamless access to their technical resources.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email during weekend shifts.
- Troubleshoot hardware and software issues using provided enterprise equipment.
- Diagnose and resolve connectivity and network problems.
- Document all technical issues and resolutions in our CRM system.
- Collaborate with internal teams to improve service quality.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or equivalent experience preferred.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work weekends (Friday, Saturday, Sunday) with rotating shifts.
- Excellent communication skills and customer service mindset.