Job Description
Join Pittsburgh Health Partners as a Flexible Hours Scheduling Coordinator and revolutionize patient access to care! We're seeking a detail-oriented professional to manage dynamic appointment scheduling across our network of clinics. Enjoy the perfect work-life balance with flexible hours while ensuring seamless operations in a fast-paced healthcare environment. This hybrid role combines remote flexibility with on-site collaboration at our downtown Pittsburgh headquarters.
Our ideal candidate thrives in multitasking environments and possesses exceptional communication skills to coordinate between physicians, patients, and support staff. With competitive compensation and comprehensive benefits, this position offers growth opportunities within one of Pennsylvania's leading healthcare providers.
Responsibilities
- Coordinate and manage complex appointment schedules for multiple departments and specialists
- Optimize patient flow through advanced scheduling software and real-time adjustments
- Communicate schedule changes proactively to patients via phone, email, and patient portal
- Collaborate with clinical staff to address scheduling conflicts and capacity constraints
- Maintain accurate electronic health records (EHR) scheduling data and documentation
- Analyze scheduling metrics to identify efficiency improvements and patient access opportunities
- Train new staff on scheduling protocols and system navigation
Qualifications
- Minimum 2 years experience in medical office scheduling or healthcare coordination
- Proficiency with EHR systems (Epic, Cerner, or NextGen preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and adaptability in dynamic environments
- High attention to detail with demonstrated organizational skills
- Ability to work independently with minimal supervision
- Flexibility to adjust hours based on departmental needs (including evenings/weekends)
- Associate's degree in healthcare administration or related field preferred