Job Description
Join FlexServe Solutions and transform your career with our award-winning remote customer service team! We're seeking empathetic professionals in Jacksonville to deliver exceptional support while enjoying unprecedented flexibility. As a fully remote role, you'll work from anywhere in Florida with your choice of morning, afternoon, or evening shifts. Enjoy competitive pay, comprehensive training, and a supportive virtual environment where your work-life balance is prioritized. Be part of a company that values your contributions and invests in your growth through continuous learning opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with technical teams to resolve complex product/service issues
- Proactively identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Participate in weekly virtual team meetings and ongoing training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficient with CRM software (Salesforce experience a plus)
- Excellent written and verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to adapt schedule between 8 AM - 8 PM EST
- Strong problem-solving and conflict resolution abilities