Job Description
Join ApexConnect Solutions, a leading remote-first employer, and unlock true work-life balance with our flexible remote customer support roles based in Detroit, MI. We're seeking passionate individuals to join our team with weekly pay, no commute required, and fully flexible scheduling tailored to your availability.
As a cornerstone of our client experience team, you'll deliver exceptional support via chat, email, and phone while enjoying the freedom to structure your workday around your personal commitments. Our commitment to your growth includes comprehensive training, performance-based incentives, and a supportive virtual environment.
Responsibilities
- Resolve customer inquiries across multiple channels (email, chat, phone) with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities based on customer needs
- Meet weekly performance metrics (response time, resolution rate)
- Participate in virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication skills and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed