Job Description
Join TechFlow Solutions, a leader in digital infrastructure support, as a Flexible Remote Tech Support Specialist based in Jacksonville, FL. We're seeking tech-savvy professionals to deliver exceptional customer service with adaptable scheduling options. Enjoy a fully remote position with competitive pay and opportunities for professional growth. Our collaborative team environment values work-life balance while maintaining industry-leading standards.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide tier-1 technical support for Windows/macOS systems and peripheral devices
- Document troubleshooting steps and ticket resolutions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct system health checks and preventive maintenance routines
- Maintain knowledge base articles and support documentation
- Train users on security best practices and system navigation
Qualifications
- 2+ years of experience in remote technical support
- CompTIA A+ or equivalent certification required
- Proficient in troubleshooting Windows 10/11 and macOS environments
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (Zendesk, Jira) and remote access tools
- Excellent written and verbal communication skills
- Ability to work independently with flexible scheduling
- Valid Florida driver's license for occasional on-site visits