Job Description
Join TechFlow Solutions as a full-time Remote IT Support Specialist based in Atlanta! We provide all necessary equipment including laptop, headset, and ergonomic accessories. Enjoy a flexible home office setup while delivering exceptional technical support to our Georgia-based clients. This role offers stability, growth opportunities, and a collaborative virtual team environment.
Responsibilities
- Provide remote technical support for hardware/software issues
- Manage ticketing system with SLA adherence
- Train clients on cybersecurity best practices
- Collaborate with Atlanta-based engineering team
- Document solutions in knowledge base
- Monitor system health via remote tools
- Onboard new users with provided equipment
Qualifications
- 3+ years IT support experience
- CompTIA A+/Network+ certification
- Strong troubleshooting skills
- Experience with remote support tools
- Ability to work independently
- Excellent communication skills
- Atlanta residency preferred