Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and revolutionize how we empower remote teams! We're seeking tech-savvy professionals to deliver exceptional IT services from home. Equipment provided including laptop, dual monitors, and headset. Enjoy competitive benefits and a flexible work environment while making a tangible impact on our clients' digital transformation journey. Hiring immediately for motivated individuals ready to excel in a dynamic remote setting.
Responsibilities
- Provide Tier 2-3 technical support for remote employees via phone, chat, and ticketing systems
- Configure, deploy, and troubleshoot hardware/software solutions including Windows/macOS, cloud services, and security protocols
- Document IT procedures and create knowledge base articles for team scalability
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Monitor system performance and proactively address potential vulnerabilities
- Maintain inventory of provided equipment and manage asset lifecycle
Qualifications
- 5+ years of progressive IT support experience with remote/hybrid environments
- Expertise in Windows 10/11, macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong analytical skills with ability to diagnose complex technical issues independently
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Self-motivated with ability to manage multiple priorities in remote setting