Job Description
Join TechConnect Solutions Inc. as a Remote IT Support Specialist and experience the future of work! We're seeking a tech-savvy professional to deliver exceptional support to our clients from the comfort of your home office. As a fully remote role based in New York, we provide all necessary equipment including high-performance laptop, dual monitors, headset, and ergonomic accessories. This is your opportunity to build a rewarding career while maintaining work-life balance in the Empire State.
Why TechConnect? Our award-winning team offers competitive compensation, comprehensive benefits, and a collaborative virtual environment. We're committed to your professional growth through continuous learning programs and career advancement pathways.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and video
- Diagnose and resolve complex IT problems using remote access tools
- Document all support tickets and solutions in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Conduct virtual training sessions on new technologies and security protocols
- Monitor system performance and proactively address potential issues
- Maintain up-to-date knowledge of industry trends and best practices
Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 3+ years of remote IT support experience with proven troubleshooting skills
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Certifications (CompTIA A+, Network+, or Microsoft 365) preferred
- Exceptional communication skills with ability to explain technical concepts clearly
- Strong problem-solving abilities and customer service orientation
- Self-motivated with ability to work independently in a remote environment
- Valid New York State residency required for equipment provision