Job Description
Are you a detail-oriented technical professional looking for a flexible schedule? Apex Innovations is seeking a highly skilled Senior Technical Support Specialist to join our remote team in Seattle. We are committed to providing our team members with top-tier resources, including a fully equipped MacBook Pro and high-speed internet stipend.
As a key member of our support team, you will play a crucial role in maintaining our high standards of service and ensuring client satisfaction. This part-time position offers the perfect work-life balance for experienced professionals.
Responsibilities
- Provide tier-2 technical support and troubleshooting for complex hardware and software issues.
- Manage remote access sessions using secure tools while maintaining strict data privacy protocols.
- Document technical issues and resolutions in our Knowledge Base to improve future support efficiency.
- Collaborate with cross-functional engineering teams to identify and report recurring bugs or feature requests.
- Mentor junior support staff and provide feedback on client interactions.
- Ensure all equipment provided is utilized effectively and report maintenance needs promptly.
Qualifications
- Minimum of 3 years of experience in IT support or a related technical field.
- Proficiency in troubleshooting Windows, macOS, and mobile operating systems.
- Strong understanding of network protocols, VPNs, and cloud services (AWS/Azure preferred).
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently in a remote environment without direct supervision.
- Availability to work part-time hours (approx. 20-25 hours per week).