Job Description
Join our elite remote IT team at TechFlow Solutions! We're urgently hiring skilled professionals to provide cutting-edge technical support from the comfort of your home. Full equipment provided – including high-performance laptop, dual monitors, and peripherals. Enjoy flexible remote work while making a tangible impact in Chicago's thriving tech landscape. This is your chance to elevate your career with a forward-thinking company that invests in talent.
Responsibilities
- Deliver remote technical support via phone, chat, and video conferencing
- Diagnose and resolve hardware/software issues for enterprise clients
- Proactively monitor network security and implement best practices
- Create detailed documentation of incident resolutions and system changes
- Collaborate with cross-functional teams to optimize IT infrastructure
- Provide user training on new technologies and security protocols
- Manage ticket queues and maintain SLA compliance
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware and software issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Must be located in Chicago metropolitan area