Job Description
Join Milwaukee Tech Solutions as a Remote IT Support Specialist! We provide all necessary equipment including laptop, peripherals, and software to ensure your success. Work from anywhere in Milwaukee while supporting our clients' technology infrastructure with a collaborative team of experts.
Enjoy a fully remote role with competitive compensation, comprehensive benefits, and career growth opportunities. Your role will be pivotal in delivering exceptional technical support to our diverse client base across Wisconsin.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Configure, troubleshoot, and maintain company-provided equipment (laptops, monitors, peripherals)
- Document all support activities using IT service management tools
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct periodic system updates and security patches on provided devices
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of Windows/macOS operating systems
- Certification (CompTIA A+, Network+, or equivalent) preferred
- Excellent communication and problem-solving skills
- Ability to work independently while collaborating with distributed teams
- Valid Wisconsin driver's license for occasional on-site visits