Job Description
Join our award-winning remote team as an immediate hire Tech Support Specialist! We provide all necessary equipment including laptop, headset, and software licenses. Enjoy flexible remote work while supporting cutting-edge SaaS solutions for Fortune 500 clients. This contract-to-hire position offers competitive compensation and full benefits upon conversion. Apply today and start your career transformation tomorrow!
Responsibilities
- Provide Tier 2 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve complex software/hardware issues remotely using provided tools
- Document cases accurately in CRM system with detailed resolution steps
- Collaborate with engineering teams to escalate unresolved technical challenges
- Train clients on new features and best practices during implementation
- Maintain 95%+ customer satisfaction score with proactive communication
Qualifications
- 3+ years in remote technical support or helpdesk environments
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Experience with ticketing systems (Zendesk/Jira) and remote desktop tools
- Excellent problem-solving skills with ability to troubleshoot independently
- Strong written/verbal communication skills for diverse client interactions
- CompTIA A+ or equivalent certification preferred
- Reliable high-speed internet connection (minimum 50 Mbps)