Job Description
Join TechFlow Solutions as a Remote Part-Time IT Support Specialist! We provide all necessary equipment including laptop, headset, and software licenses. Enjoy flexible hours while delivering exceptional technical support to our clients across Virginia. This role offers the perfect blend of work-life balance with full remote benefits.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install and configure company-provided equipment and software
- Document troubleshooting steps and maintain detailed case records
- Collaborate with senior engineers on complex technical escalations
- Conduct periodic system health checks and preventive maintenance
Qualifications
- 2+ years of IT support experience with remote work exposure
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills and ability to troubleshoot hardware/software issues
- Excellent written/verbal communication skills with customer-first approach
- CompTIA A+ or equivalent certification preferred
- Must reside in Virginia with reliable high-speed internet
- Ability to work independently during flexible part-time hours