Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base. Enjoy the flexibility of working from home while making a tangible impact in a dynamic tech environment. What We Offer: Competitive salary, comprehensive health benefits, professional development stipend, and a collaborative virtual workspace. Why Apply? Work with cutting-edge technology, flexible scheduling, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Deploy and manage cloud-based infrastructure (AWS, Azure) and SaaS applications
- Create and maintain comprehensive technical documentation and SOPs
- Collaborate with engineering teams on system improvements and security protocols
- Mentor junior support staff and conduct knowledge-sharing sessions
Qualifications
- 3+ years of remote technical support experience with enterprise systems
- Expertise in networking fundamentals (TCP/IP, DNS, VPNs) and security best practices
- CompTIA A+/Network+ certification or equivalent industry credential
- Proficiency in scripting (Python, PowerShell) and automation tools
- Exceptional troubleshooting skills with diagnostic methodologies
- Strong written communication abilities for technical documentation
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)