Job Description
Join NexGen Solutions Inc. and thrive in our dynamic remote night shift environment! We're seeking dedicated professionals to deliver exceptional customer support from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while serving a diverse clientele. This is your opportunity to build a rewarding career without leaving Sacramento.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM PST)
- Resolve technical issues, process orders, and troubleshoot product concerns efficiently
- Maintain detailed customer records in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed monthly performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 2 years customer service experience in night shift or remote setting
- Proficient with CRM software (Salesforce preferred) and MS Office suite
- Exceptional communication skills with clear, professional phone etiquette
- High-speed internet connection and quiet home office space
- Ability to troubleshoot technical issues independently
- Flexible schedule with reliable night shift availability
- High school diploma or equivalent; college degree preferred