Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist and transform your career while enjoying San Diego's vibrant lifestyle. This fully remote position offers unmatched flexibility with competitive compensation and comprehensive benefits. You'll be part of a global leader in tech support, serving clients across multiple time zones with cutting-edge solutions.
We provide state-of-the-art home office equipment, 24/7 IT support, and career advancement opportunities. Our inclusive culture thrives on innovation and employee growth, making us a top choice for professionals seeking work-life balance in the tech industry.
Responsibilities
- Provide exceptional technical support via phone, chat, and email during night shift hours (11 PM - 7 AM PST)
- Troubleshoot complex hardware/software issues for enterprise clients using remote diagnostic tools
- Maintain detailed documentation of customer interactions and resolution processes
- Collaborate with cross-functional teams to escalate unresolved issues and improve support protocols
- Meet or exceed key performance metrics including first-contact resolution and customer satisfaction scores
- Participate in continuous training on new technologies and industry best practices
Qualifications
- Minimum 2 years of technical customer support experience, preferably in night shift environments
- Proficiency with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (Zendesk, Jira)
- Strong troubleshooting skills across Windows/macOS, networking, and cloud platforms (AWS/Azure)
- Excellent written and verbal communication skills with ability to de-escalate complex situations
- Self-motivated professional with proven ability to work independently during night hours
- High-speed internet connection (minimum 100 Mbps) and dedicated quiet workspace
- CompTIA A+ or equivalent certification preferred