Job Description
Join GlobalConnect Solutions as a Night Shift Customer Support Specialist and thrive in a dynamic remote environment! We're seeking dedicated professionals to provide exceptional customer service during overnight hours while working from the comfort of home. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in our Raleigh-based operations.
As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction across multiple channels. Our commitment to employee well-being includes flexible scheduling, wellness stipends, and virtual team-building activities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight shifts (11 PM - 7 AM EST)
- Resolve technical issues for enterprise clients using remote diagnostic tools
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with global support teams to maintain service continuity
- Maintain 95%+ customer satisfaction score through quality resolution
- Participate in monthly virtual training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years of customer service or technical support experience
- Ability to work independently during overnight hours with minimal supervision
- Proficient in CRM software and remote desktop applications
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet connection and quiet home office setup
- Excellent written and verbal communication skills