Job Description
Join our elite remote team as a Night Shift Customer Specialist and transform your career while working from the comfort of your home in Kansas City or Ohio. We're seeking dedicated professionals to provide exceptional support during our overnight hours (10:00 PM - 6:00 AM CT). Enjoy a flexible, fully remote position with competitive compensation, comprehensive benefits, and opportunities for advancement in a rapidly growing tech company.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during overnight shifts
- Resolve technical issues, billing inquiries, and service disruptions with empathy and efficiency
- Document interactions accurately in our CRM system and maintain detailed case notes
- Collaborate with global teams to escalate complex issues and ensure seamless resolution
- Meet or exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master new products and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer service or technical support role
- Proven ability to work independently in remote environments
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Reliable high-speed internet and quiet home workspace
- Availability to work overnight shifts (10:00 PM - 6:00 AM CT)