Job Description
Join Nexus Solutions Group as a Night Shift Customer Specialist and embrace the future of work! We're seeking motivated individuals to provide exceptional remote support during evening hours while enjoying Sacramento's vibrant lifestyle. This full-time position offers unmatched flexibility with 100% remote work, competitive compensation, and comprehensive benefits. Whether you're a night owl seeking work-life balance or need hours that accommodate your schedule, this role empowers you to thrive professionally while maintaining personal commitments.
Why Nexus Solutions Group?
• Industry-leading remote work technology
• Career advancement pathways
• Health/dental/vision insurance (Day 1)
• 401(k) with 6% company match
• Monthly performance bonuses
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve complex technical issues for enterprise clients using remote diagnostic tools
- Maintain detailed case documentation in Salesforce CRM with 98% accuracy
- Collaborate with global support teams using Slack and Microsoft Teams
- Meet/exceed monthly KPIs: 90+ CSAT, 20+ case resolution/day
- Contribute to knowledge base with 5+ monthly solution articles
- Participate in quarterly cross-departmental innovation sprints
Qualifications
- 2+ years in customer service or technical support role
- Proven night shift availability (10 PM - 6 AM PST)
- Proficient with CRM platforms (Salesforce preferred)
- High-speed home internet (minimum 50 Mbps)
- Type 40+ WPM with 98% accuracy
- Experience with remote desktop tools (TeamViewer/Dameware)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision