Job Description
Are you a high-performing professional seeking remote night shift jobs that combine flexibility with high-impact work? Apex Global Solutions is looking for a dedicated Night Shift Customer Success Manager to join our elite team. We are actively expanding our operations and hiring for positions serving clients in Portland, OR and Virginia.
In this critical role, you will serve as the primary point of contact for our enterprise clients during evening hours. You will leverage your technical expertise to resolve complex issues, drive client satisfaction, and ensure seamless onboarding processes. This is a unique opportunity to thrive in a fully remote environment while managing a dedicated portfolio of accounts.
Key Highlights:
- 100% Remote Work: Work from anywhere in the US.
- Night Shift Flexibility: US-based hours, allowing for a distinct work-life balance.
- Competitive Compensation: Salary ranging from $55,000 to $75,000 based on experience.
We pride ourselves on a culture of excellence, inclusivity, and continuous growth. Join us and take your career to the next level.
Responsibilities
- Manage a high-volume queue of incoming support tickets and inquiries during night shift hours.
- Provide exceptional technical troubleshooting and customer service to clients in Portland OR and Virginia.
- Conduct proactive account health checks to identify opportunities for upsell and cross-sell.
- Collaborate seamlessly with the Day Shift team to ensure zero service disruption during handovers.
- Maintain detailed, accurate documentation of all client interactions and issue resolutions.
- Act as the escalation point for VIP clients requiring immediate attention.
- Identify recurring technical trends and report them to the Product Development team for optimization.
Qualifications
- Minimum of 2-3 years of experience in Customer Success, Technical Support, or Account Management.
- Demonstrated ability to work effectively and autonomously in a remote night shift schedule.
- Strong written and verbal communication skills with a focus on empathy and clarity.
- Experience using CRM software (Salesforce, HubSpot) and ticketing systems (Zendesk, Intercom).
- Technical proficiency with SaaS products, cloud infrastructure, and standard office software.
- Proven track record of resolving technical issues independently under pressure.
- High school diploma or equivalent; Bachelor’s degree in Business, IT, or related field preferred.