Job Description
Join our elite remote team as a Night Shift Customer Support Specialist at NexaTech Solutions! We're seeking dedicated professionals to deliver exceptional service while enjoying 100% work-from-home flexibility. This role offers competitive pay, comprehensive benefits, and career growth opportunities—all while working during evening hours to support our global clients. If you thrive in a fast-paced environment and value work-life balance, this is your perfect career move!
Responsibilities
- Provide 24/7 technical and billing support via phone, chat, and email for enterprise clients
- Resolve complex customer issues with empathy and precision using CRM tools
- Document all interactions in Salesforce while maintaining SLA compliance
- Collaborate with global teams to escalate unresolved cases efficiently
- Proactively identify process improvements to enhance customer satisfaction
- Maintain product knowledge through continuous training modules
Qualifications
- 2+ years in technical customer support or BPO environment
- Experience with Zendesk/Salesforce and remote work tools
- Exceptional written/verbal communication in English
- Ability to troubleshoot software/hardware issues independently
- High-speed internet connection and dedicated home office setup
- Availability to work 11 PM - 7 AM CT (flexible scheduling possible)
- Proven track record of exceeding customer satisfaction metrics