Job Description
Join Our Remote Night Team in San Antonio!
GlobalTech Solutions Inc. is seeking dedicated Night Shift Customer Support Specialists to deliver exceptional service from home. Enjoy flexible scheduling while supporting our global clients with 24/7 assistance. This fully remote role offers competitive compensation and career growth opportunities in a dynamic tech environment.
Why Join Us?
- Competitive hourly pay with performance bonuses
- 100% remote work opportunity
- Flexible night shift scheduling (10 PM - 6 AM CST)
- Comprehensive training and equipment support
- Health benefits and retirement plan
Responsibilities
- Provide 24/7 technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with global support teams during handovers
- Maintain SLA compliance and quality metrics
- Escalate complex issues to senior specialists
- Contribute to knowledge base documentation
Qualifications
- High school diploma (Bachelor's preferred)
- 2+ years customer service/technical support experience
- Strong troubleshooting and problem-solving skills
- Excellent verbal/written communication abilities
- Proficient in remote collaboration tools
- Ability to work independently during night shifts
- Basic IT knowledge (OS, networking, security)
- Reliable high-speed internet connection