Job Description
Join our elite remote team as a Night Shift Customer Support Specialist at Apex Global Solutions! We're seeking dedicated professionals to deliver exceptional service while enjoying the flexibility of working from home in Kansas City. This role offers competitive pay, comprehensive benefits, and a supportive virtual environment. As a key member of our 24/7 support team, you'll resolve complex issues and build lasting customer relationships—all from the comfort of your home office.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues and troubleshoot software/hardware problems
- Document cases accurately in CRM systems and maintain detailed call logs
- Collaborate with global teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Continuously update product knowledge through company training modules
Qualifications
- Minimum 2 years customer service or technical support experience
- Proven ability to work independently in remote environments
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Proficient in CRM tools (Salesforce preferred) and Microsoft Office Suite
- Reliable high-speed internet and quiet home workspace
- Availability to work 11:00 PM - 7:00 AM CT, including weekends