Job Description
Join our elite remote team as a Night Shift Customer Support Specialist at GlobalTech Solutions! Enjoy the flexibility of working from home while serving clients across Miami and beyond. This premium role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
We're seeking dedicated professionals who thrive in nighttime hours and excel in delivering exceptional customer experiences. With our state-of-the-art remote infrastructure and supportive culture, you'll have all the tools needed to succeed while maintaining a healthy work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve complex customer issues related to software products and digital services
- Document cases meticulously in CRM systems with detailed resolution notes
- Collaborate with global teams to escalate and resolve critical technical escalations
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Participate in ongoing training to master new product releases
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- Minimum 2 years of technical customer support experience
- Proven track record of resolving complex technical issues
- Proficiency with remote work tools (Zoom, Slack, CRM systems)
- Strong diagnostic skills for software/hardware troubleshooting
- Exceptional written and verbal communication abilities
- Ability to work independently during overnight hours
- High-speed internet connection and quiet home office setup
- Fluency in English and Spanish preferred