Job Description
Are you a night owl looking for an opportunity to shine?
Apex Solutions Group is seeking a dedicated Night Shift Customer Support Specialist to join our rapidly growing remote team. Based in Houston, TX, this role allows you to work from home while enjoying competitive pay and comprehensive benefits.
We are looking for a problem-solver who thrives in a nocturnal environment. As a key member of our support team, you will be the voice of our brand, helping clients navigate our services with ease.
Why Join Us?
- Equipment Provided: We supply a premium laptop, noise-canceling headset, and ergonomic desk setup.
- Night Shift Premium: Earn a shift differential for working during our peak support hours.
- Remote Flexibility: Work from the comfort of your home in Houston, TX.
Key Responsibilities:
- Manage a high volume of inbound and outbound customer inquiries via phone and email during night shifts.
- Utilize provided CRM software and internal tools to log interactions and resolve issues efficiently.
- Assist customers with account inquiries, technical troubleshooting, and product information.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Adhere to all company policies, including quality assurance standards and call scripts.
Qualifications:
- High school diploma or GED is required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Excellent verbal communication skills with a professional, empathetic tone.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email during night shifts.
- Utilize provided CRM software and internal tools to log interactions and resolve issues efficiently.
- Assist customers with account inquiries, technical troubleshooting, and product information.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Adhere to all company policies, including quality assurance standards and call scripts.
Qualifications
- High school diploma or GED is required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Excellent verbal communication skills with a professional, empathetic tone.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).