Job Description
Are you a night owl with a passion for helping others? Apex Digital Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our rapidly growing team. This is a fully remote opportunity, allowing you to work from the comfort of your home in Jacksonville, FL, while serving clients across the United States.
In this role, you will be the first point of contact for our clients during our peak operational hours. You will resolve complex technical issues, provide product guidance, and ensure an exceptional customer experience. We offer a competitive salary, comprehensive benefits, and a culture that values work-life balance.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat during the evening and overnight hours.
- Diagnose and troubleshoot technical problems and escalate complex issues to senior engineering teams.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with cross-functional teams to identify trends and improve product functionality.
- Adhere to all company policies, security protocols, and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 2 years of experience in customer support or technical troubleshooting.
- Proven experience working in a remote or night shift environment.
- Strong written and verbal communication skills with a focus on empathy and clarity.
- Reliable high-speed internet connection and a quiet home workspace.