Job Description
Join NexTech Solutions Inc. as a Night Shift IT Support Specialist and revolutionize your career with 100% remote work flexibility! We're seeking tech-savvy professionals to deliver exceptional support during off-hours while working from anywhere in the United States. Enjoy competitive compensation, comprehensive benefits, and a dynamic virtual team environment. This role is perfect for night owls who thrive in autonomous settings and want to make a real impact without leaving home.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems during night shift hours (10 PM - 6 AM PT)
- Diagnose and resolve complex hardware/software issues including network connectivity, security protocols, and cloud-based applications
- Document all troubleshooting processes and maintain detailed knowledge base entries
- Collaborate with global teams to ensure seamless cross-shift knowledge transfer
- Proactively monitor system health and implement preventive maintenance measures
- Escalate critical incidents to senior engineers with clear technical documentation
- Conduct remote system configurations and user training sessions
Qualifications
- Associate degree in Computer Science or IT field (Bachelor's preferred)
- 3+ years of experience in Tier 2/3 IT support with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or Security+ certification required
- Exceptional problem-solving skills with ability to work autonomously
- Strong written communication skills for technical documentation
- Ability to remain calm under pressure during critical incidents
- Must be legally authorized to work in the United States