Job Description
Join our elite remote team immediately! GlobalTech Solutions is urgently hiring dedicated professionals for night shift work-from-home positions in Miami, FL. Experience unparalleled flexibility while delivering critical support to Fortune 500 clients. This is your chance to join a fast-growing tech leader with comprehensive benefits and career advancement opportunities.
What We Offer:
- Competitive hourly pay with performance bonuses
- 100% remote work environment
- Full benefits package including health/dental/vision
- Professional development stipends
- Flexible scheduling within night shift parameters
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Resolve complex system issues with minimal supervision
- Monitor network infrastructure and security protocols
- Document incidents and maintain detailed knowledge base entries
- Collaborate with global teams using agile methodologies
- Adhere to strict SLAs and compliance standards
- Train junior staff on escalation procedures
Qualifications
- 3+ years in IT support or cybersecurity
- CompTIA Security+ or equivalent certification
- Expertise in cloud platforms (AWS/Azure/GCP)
- Advanced troubleshooting for Windows/Linux systems
- Ability to work autonomously during night shifts
- Strong written communication skills
- High-speed internet connection and dedicated workspace
- Availability for 12-hour night shifts (7PM-7AM EST)