Job Description
Join our innovative team as a Night Shift IT Support Specialist! We're seeking a tech-savvy professional to provide critical remote infrastructure support while our global teams rest. This fully remote position offers competitive compensation and the flexibility to excel from your home office. If you're passionate about solving complex technical challenges and thrive in quiet, focused environments, we want to hear from you!
Responsibilities
- Provide 24/7 remote technical support for enterprise systems and user devices
- Monitor network infrastructure and resolve security incidents during off-peak hours
- Collaborate with global teams to maintain system uptime and performance
- Document technical procedures and create knowledge base articles
- Conduct proactive system maintenance and patch deployments
- Escalate critical issues to senior engineers with detailed context
- Train users on security protocols and best practices
Qualifications
- 3+ years of remote IT support experience
- CompTIA Security+ or equivalent certification
- Expertise in Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network and hardware issues
- Ability to work independently with minimal supervision
- Excellent written communication for cross-team collaboration
- Available to work 11 PM - 7 AM EST, including weekends
- Experience with ticketing systems like Jira or ServiceNow