Job Description
Join NexusTech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This remote-friendly role offers the flexibility to work from anywhere while providing critical technical support to our clients during overnight hours. We're seeking a dedicated professional with a passion for problem-solving and customer excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment. Apply today to join our innovative team!
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote access during night shift hours
- Diagnose and resolve complex hardware, software, and network issues for enterprise clients
- Monitor system health and proactively address potential security threats
- Document all troubleshooting steps and maintain detailed ticket records
- Collaborate with global support teams for seamless handover and escalation protocols
- Conduct remote system installations, configurations, and maintenance
- Maintain 99.9% uptime SLA for critical infrastructure components
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Strong proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Certification in CompTIA A+, Network+, or equivalent
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Flexibility to work night shift (10 PM - 6 AM MST)
- Valid US driver's license for occasional on-site visits